Privacy Policy

Last Updated: July 2, 2026

TraqHQ ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, we may collect the following information:

  • Account Information: Email address, name, and password (stored securely using industry-standard hashing)
  • Profile Information: Location (city/region), profile picture (if you choose to upload one)
  • Preferences: Track and club subscription preferences for email notifications

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain information:

  • Cookies: We use cookies to maintain your login session, remember your preferences, and remember the tracks and clubs you have recently searched for or interacted with so we can suggest relevant upcoming events. See Section 5 for more details.
  • Log Data: We may collect information that your browser sends whenever you visit our Service, which may include your IP address, browser type, browser version, pages visited, and the time and date of your visit.

1.3 Information We Do NOT Collect

  • We do not collect payment or financial information (the Service is currently free)
  • We do not collect precise geolocation data from your device
  • We do not collect information from social media accounts

2. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Create and manage your account, display events, and enable features
  • Send Notifications: Send email notifications about new or updated events matching your subscriptions (you control these preferences)
  • Send Service Communications: Send essential emails such as account verification, password resets, and important service updates
  • Improve the Service: Analyze usage patterns to improve functionality and user experience
  • Maintain Security: Detect and prevent fraud, abuse, and security incidents

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following limited circumstances:

3.1 Service Providers

We use third-party service providers to help us operate the Service:

  • Mailgun: We use Mailgun to send transactional emails (account verification, password reset, event notifications). When we send you an email, your email address is shared with Mailgun for delivery purposes only. Mailgun's privacy policy can be found at https://www.mailgun.com/legal/privacy-policy/.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Service, suspected fraud, or situations involving potential threats to the safety of any person.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.

5. Cookies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website remember information about your visit.

5.2 How We Use Cookies

We use the following types of cookies:

  • Session Cookies: Essential cookies that keep you logged in during your browsing session. These are deleted when you close your browser (unless you choose "Remember Me").
  • Persistent Login Cookies: If you select "Remember Me" during login, we store a cookie to keep you logged in for up to 30 days.
  • Preference Cookies: We store a cookie in your browser that remembers the names of tracks and clubs you have recently searched for or interacted with (a limited, most-recent list that expires after 90 days). We use this solely to recommend upcoming events at places you have shown interest in. This information stays in your browser, is used only to personalize your recommendations, and is not used for advertising or cross-site tracking, and is not sold or shared with any third party.

5.3 Your Cookie Choices

You can control cookies through your browser settings. Clearing your cookies or browsing in a private/incognito window will remove your recent-search history and reset your personalized recommendations. Note that disabling cookies may prevent you from staying logged in to the Service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Passwords are hashed using industry-standard algorithms
  • Secure session management
  • HTTPS encryption for data in transit

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Update

You can access and update your account information at any time through your profile settings.

7.2 Email Preferences

You can manage your email notification preferences through your profile settings. You may opt out of event notification emails at any time. Note that you cannot opt out of essential service communications (such as account verification or security alerts).

7.3 Account Deletion

You can delete your account at any time through your profile settings. Upon deletion, we will remove your personal information within 30 days.

7.4 Data Export

You may request a copy of your personal data by contacting us at the email address below.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not register for the Service or provide any personal information.

If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

The Service contains links to third-party websites (such as event registration pages hosted by clubs and organizations). We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

  • Updating the "Last Updated" date at the top of this policy
  • Sending an email notification to registered users (for significant changes)

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). However, the CCPA applies to businesses that meet certain revenue or data processing thresholds. Currently, TraqHQ does not meet these thresholds, but we are committed to respecting your privacy regardless.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

info@traqhq.com

You may also contact us to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request deletion of your personal data
  • Ask questions about how we handle your information

By using TraqHQ, you acknowledge that you have read and understood this Privacy Policy.